Returns (within the USA)

30 Day Return Policy on ALL items purchased from charlesandcolvard.com from date item is received. NO Restocking Fees on ANY items purchased from charlesandcolvard.com.

If, in the unlikely event you are dissatisfied with your purchase, you may return the item in its original, unused condition within thirty (30) days of receipt for a full refund. All returned items must include the original packaging and documentation, and show no signs of wear or abuse; otherwise, the return will be refused. Refunds are made for product purchase price only, excluding shipping and handling costs.

All returns require a return authorization number. Please contact Customer Service at (877) 202-5467 to obtain your personal return authorization number. You may also contact Customer Service at service@charlesandcolvard.com or through Live Chat.

You may use the return shipping method of your choice, at your own expense. We strongly recommend that you use a carrier that offers shipment tracking for all returns and either insure your package for safe return or declare the full value of the shipment so that you are protected if the shipment is lost or damaged in transit. You are solely responsible for any loss or damage to the product during shipping. Upon receipt of a returned product, we may take up to fourteen (14) business days to process your return.

Returns (International Sales)

All International sales are final. All inquiries should be directed to GlobalShopex at customerservice@globalshopex.com or (786) 314-7144.