Free Shipping

Shipping 

Charles & Colvard customers get free, fast standard shipping on every order to most destinations worldwide!  Expedited shipping methods can be purchased at checkout for an additional fee.

Most domestic destinations ship via FedEx services and require a signature upon delivery.  Internationally, we use DHL and several other carriers, delivery requirements may vary. Other restrictions apply*

All shipments within the United States and Territories ship free via FedEx Ground. Expedited shipping methods can be purchased at checkout for an additional fee.

Holiday Shipping

Shop early to take advantage of free shipping for both the United States and international standard shipments!

Use the guide below to determine appropriate order dates and shipping methods in order to receive your order by December 24th. 

*Expedited shipping guidelines apply to continental United States shipping addresses. Please allow extra delivery time for addresses outside of the United States. We are not responsible for carrier delays due to inclement weather or other circumstances beyond our control.

When Will My Order Ship? 

The estimated handling times may vary and are indicated on our product pages and during checkout.  Products are either In-Stock or Made to Order.

In-Stock Items:    In-Stock Jewelry is ready to ship within 24 hours

  • These items are in-stock in our vaults and available to ship immediately.
  • For same-day shipping, order by 2:00pm ET.
  • If ordered after 2:00pm ET, the item will ship the next business day (excluding weekends and holidays).
  • The item will then ship based on your selected shipping method at checkout.

Made-to-Order Items:   Made to Order jewelry is custom made and may take 15 or more business days to creat

  • These items are created after you place your order.
  • Allow 15 business days (excluding weekends and holidays) for your selection to be created and processed prior to shipping.
  • After processing, the item will then ship based on your selected shipping method at checkout.

*Restrictions

  • Most domestic destinations ship via FedEx services and require a signature upon delivery.  Internationally, we use DHL and several other carriers, delivery requirements may vary.
  • FedEx shipments to APO/FPO locations are passed to USPS for delivery.
  • Charges for shipping and handling will be shown on the order page during checkout.
  • We require a signature upon delivery of all shipments.
  • We do not ship to hotels or Post Office boxes.
  • Due to payment authorization restrictions, shipping addresses cannot be changed after order is placed and payment is approved.
  • The risk of loss and title to the items pass to you upon our delivery to the carrier, pursuant to our shipping contract with our carriers.
  • Charlesandcolvard.com is not responsible for shipping delays caused by inclement weather, email or computer malfunctions or any other causes beyond our control.
  • We have partnered with our trusted third-party provider Flow.io to handle international orders including payments, duties and taxes, and shipping. For questions about your order, please contact our customer service department and they will direct you to the best answer.

If you are looking for international ring sizing, click here to download our guide.

International Shipping

We have partnered with our trusted third-party provider Flow.io to ship our products to most international destinations. Currency conversions, payment options, duties and taxes and shipping methods are determined by Flow. Duties and taxes for your country are determined to our best ability and are presented during checkout. Additional charges for customs clearance must be fulfilled by the recipient; we have no control over these charges, nor can we predict what they may be.

Most international orders ship via DHL, but, other carriers may be used depending on location.  

Please combine delivery transit times with product stock status handling times to determine an estimate of product arrival date. In-stock items generally ship the next business day and select product or sizes may take up to 15 additional days to create. Stock status is displayed on each product page.

Not all products are available in all countries.

Customs policies vary widely; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

Orders containing multiple items will be consolidated prior to shipping and will not ship until the last item is completed.