Charles & Colvard is dedicated to creating and delivering socially-responsible gemstones and fine jewelry that lasts a lifetime. Part of our promise to provide a first rate customer experience is making products that exceed expectations. With every gemstone and jewelry item we offer a certificate of authenticity and limited warranty, so you can enjoy your moissanite with confidence.



Charles & Colvard® Limited Warranty - Jewelry


Charles & Colvard® provides a Limited Warranty that applies to your purchase of Charles & Colvard Created Moissanite® jewelry and gem(s) that are 4mm in size or larger.  The terms of the Limited Warranty include a warranty against defects in material and workmanship in the gem(s) (limited lifetime warranty) and in the jewelry (12-month limited warranty) made by Charles & Colvard®.

• This Limited Warranty covers optical properties of the stone including brilliance and fire, and the physical integrity of the stone including chipping, breaking, scratching, and abrasions. It does not cover: (a) damage or defects as a result of abuse, misuse, loss, or theft of your gem(s); or (b) damage or defects related to abuse, misuse, loss, or theft of your jewelry piece.

• ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED WARRANTY IS AS FOLLOWS: FOR JEWELRY, DURING THE FIRST 12 MONTHS AFTER THE DATE OF YOUR PURCHASE, AND FOR GEMS, DURING YOUR LIFETIME, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR THE ITEM(S), OR REPLACE WITH ITEM(S) OF EQUAL OR GREATER QUALITY, WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR JEWELRY/GEMS TO CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.

•  The Limited Warranty is effective as of the date of purchase.   Receiving any remedy provided herein requires you to have registered your purchase online at warranty.charlesandcolvard.com within 30 days of purchase.

• Your Charles & Colvard Created Moissanite® jewelry and gem(s) are subject to the terms as set forth herein. In the unlikely event you have an issue or concern with your jewelry or gem(s), please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.

• This Limited Warranty applies to the sale of the jewelry and gem that are 4mm in size or larger and sold directly to the end-consumer purchaser. This Warranty is transferrable by the end-consumer purchaser only where the gem(s) are gifted to a third-person, provided that the recipient of the gifted gem(s) registers the transferred Warranty directly with Charles & Colvard and presents to it the end-consumer’s purchase receipt and a valid government-issued form of personal identification.

• Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments to your jewelry piece containing Charles & Colvard Created Moissanite® will void the Charles & Colvard Created Moissanite® Limited Warranty that accompanies each purchase.

• Your purchase, including this Limited Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.

The jewelry warranty terms listed here apply to purchases made after October 3, 2016. If you purchased Charles & Colvard gemstones and/or jewelry before October 3, 2016, please  click here.



Charles & Colvard® Limited Warranty - Created Gemstones


Charles & Colvard® provides a Limited Lifetime Warranty that applies to your purchase of Charles & Colvard Created Moissanite® gem(s) that are 4mm in size or larger.  The terms of the Limited Lifetime Warranty include a warranty against defects in material and workmanship in the gem(s).

•  This Limited Lifetime Warranty covers optical properties of the stone including brilliance and fire, and the physical integrity of the stone including chipping, breaking, scratching, and abrasions.  It does not cover damage or defects as a result of abuse, misuse, loss, or theft of your gem(s).

•  ALL IMPLIED WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE, ARE HEREBY DISCLAIMED. THE SOLE AND EXCLUSIVE REMEDY FOR ANY DEFECT COVERED BY THIS LIMITED LIFETIME WARRANTY IS THAT, DURING YOUR LIFETIME, CHARLES & COLVARD® WILL, AT ITS OPTION, REPAIR THE ITEM(S), OR REPLACE  WITH A GEMSTONE(S) OF EQUAL OR GREATER QUALITY, WITHOUT CHARGE TO YOU. YOU WILL BE RESPONSIBLE FOR ANY COST OF SHIPMENT OF YOUR GEM(S) TO CHARLES & COLVARD®, AND CHARLES & COLVARD® WILL NOT BE RESPONSIBLE FOR ANY DAMAGE OR LOSS DURING SHIPMENT.

• The Limited Warranty is effective as of the date of purchase.   Receiving any remedy provided herein requires you to have registered your purchase online at warranty.charlesandcolvard.com within 30 days of purchase.

• Your Charles & Colvard Created Moissanite® gem(s) are subject to the terms as set forth herein. In the unlikely event you have an issue or concern with your gem(s), please contact Charles & Colvard at 1-800-210-GEMS, with a copy of your receipt and warranty card, and a customer service representative will direct you accordingly.

•  This Limited Lifetime Warranty applies to the sale of gems that are 4mm in size or larger and sold directly to the end-consumer purchaser. This Limited Lifetime Warranty is transferrable by the end-consumer purchaser only where the gem(s) are gifted to a third-person, provided that the recipient of the gifted gem(s) registers the transferred Warranty directly with Charles & Colvard and presents to it the end-consumer’s purchase receipt and a valid government-issued form of personal identification.

• Charles & Colvard® does not endorse or approve any third-party alterations or treatments to any Charles & Colvard Created Moissanite®. Such processes may be temporary and could lessen the durability and value of the gem(s). Accordingly, any third-party alterations or treatments will void the Charles & Colvard Created Moissanite® Limited Lifetime Warranty that accompanies each purchase.

• Your purchase, including this Limited Lifetime Warranty, is governed by the substantive laws of North Carolina without giving effect to any conflict of laws provisions.

The gemstone warranty terms listed here apply to purchases made after October 3, 2016. If you purchased Charles & Colvard products prior to October 3, 2016, please click here.