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Shipping Policy 

Do you offer free shipping? 

Charles & Colvard® offers free standard shipping (4-7 business days) on all orders. 

Rush shipping (1-2 business days) can be purchased at checkout for an additional fee. 

How will my order ship? 

Most shipments within the United States ship via FedEx, UPS, or USPS services. 

Will my delivery require a signature? 

All orders totaling more than $1,500.00 before shipping, duties, and taxes require a signature upon delivery. 

When will my order ship? 

Once a selection has been made, the expected shipping and handling time is reflected on the product detail page. Please note that the date listed does not include transit and delivery time to the destination address. 

When ordering multiple items, if one of the items is made-to-order and the other item(s) are in stock, the order will ship complete when the made-to-order piece is ready to ship. 

All orders will ship based on the selected shipping method at checkout. 

In-Stock Items: 

In-stock items ordered by 2:00 p.m. ET will ship the same business day, 

excluding weekends and holidays. 

In-stock items ordered after 2:00 p.m. ET will ship the next business day, excluding weekends and holidays. 

Made-to-Order Items: 

Made-to-order items are only created once an order is placed. 

Please allow 15 business days, excluding weekends and holidays, for your product to be created and processed before shipping. 

Will all items in my order ship together? 

Yes. Orders containing multiple items will be consolidated before shipping and will ship when the last item is ready to ship. 

Are there any shipping restrictions? 

We do not ship to hotels or Post Office boxes. 

FedEx shipments to APO/FPO locations are passed to USPS for delivery. 

Due to payment authorization restrictions, shipping addresses cannot be changed after the order is placed and payment is approved. 

The risk of loss and title to the items passes to you upon our delivery to the carrier under our shipping contract with our carriers. 

Charles & Colvard, Ltd. is not responsible for shipping delays caused by inclement weather, carrier delays, email or computer malfunctions, or any other causes beyond our control. 

International Shipping 

Do you ship everywhere? 

Currently, we offer shipping within the United States and to Australia, Canada, Finland, France, Germany, Italy, Japan, Kuwait, Poland, Spain, Switzerland, Taiwan, the United Arab Emirates, and the United Kingdom. 

Please visit an international parcel-forwarding service to inquire about shipments to other countries. 

How will my order ship? 

Most international orders ship via FedEx or UPS, but other carriers may be used depending on the location. 

Are there any international shipping restrictions? 

Yes. Not all products are available in all countries. If the product in your cart is not eligible for shipping to your destination, you will be notified at checkout. 

How do I know what the applicable duties and taxes will be? 

Additional charges for duties, taxes, or fees charged by the destination country or local customs office are the responsibility of the customer and must be fulfilled by the recipient at the time the package is received. 

Will all items in my order ship together? 

Yes. Orders containing multiple items will be consolidated before shipping and will ship when the last item is ready to ship. 

How long will it take to receive my order? 

Please combine delivery transit times with product stock status and handling times to determine an estimated product arrival date. You will receive a tracking number via email once your order ships.