Title: Retail Store Manager

Department: Customer Service

Reports to: VP, Sales & Marketing

Classification: Full-Time, Exempt

 

Summary:

Charles & Colvard is seeking an experienced and passionate Retail Store Manager to lead our fine jewelry Signature Showroom in Morrisville, NC. This role is responsible for driving sales, delivering exceptional client experiences, and overseeing all day-to-day store operations. The ideal candidate has a strong background in luxury or fine jewelry retail, superb communication and customer service skills, an energetic and warm personality, an eye for detail, and proven leadership skills to inspire and grow a high-performing team.

Candidates must have prior management retail experience, have a flexible work schedule, and be available to work extended hours for holidays and special events.

 

Essential Duties, Responsibilities & Accountabilities:

Sales & Client Experience

· Drive store revenue by achieving and exceeding sales targets and KPIs

· Cultivate long-term client relationships through personalized service

· Build and expand community awareness of the store in the greater Raleigh region

· Generate increasing traffic to the store with partnerships with local tourism associations and companies, as well as businesses

· Ensure all team members deliver a consistent, elevated luxury experience aligned with brand standards

· Monitor and improve conversion rates, average transaction value, and other performance metrics

Team Leadership

· Build a store operating manual and a store staff training manual with best retail practices

· Recruit, onboard, train, and mentor store associates

· Set clear goals, provide ongoing coaching, and conduct performance evaluations

· Foster a positive and professional team culture that promotes accountability, collaboration, and excellence

Store Operations

· Oversee daily store operations, including opening/closing procedures, inventory control, and visual merchandising

· Ensure compliance with company policies, security procedures, and industry regulations

· Maintain accurate records of sales, inventory, repairs, and special orders

· Coordinate with corporate teams for marketing, product launches, and special events

Product Knowledge

· Maintain deep knowledge of fine jewelry, gemstones, precious metals, and craftsmanship

· Stay current with jewelry and diamond industry trends and competitive landscape

· Train staff on product features, care, and selling techniques

 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Basic Skills required:

· 5+ years of previous retail management experience

· High School diploma and equivalent work experience; Bachelor’s degree preferred

· Experience in fine jewelry sales is highly desired

· Able to engage and speak to customers

· Proven ability to identify talent, develop talent, and influence a positive team atmosphere

· Lead by example

· Able to work a flexible schedule and hours

· Able to make sound decisions, take action, and achieve results

· Learns the Charles & Colvard culture and lives the “Brand”

· Computer skills

· Ability to provide clear and concise direction to others

· Ability to manage multiple priorities in a fast-paced environment

· Ability to prioritize tasks, work under pressure, and meet deadlines

· Ability to adapt to and manage change

· Ability to work with confidential and sensitive information

 

About Us:

Charles & Colvard, Ltd. (Nasdaq: CTHR) believes fine jewelry can be accessible, beautiful, and conscientious. Charles & Colvard is the original creator of lab-grown moissanite, a rare gemstone formed from silicon carbide. The Company brings revolutionary gemstones and jewelry to market through its pinnacle Forever One™ moissanite brand and its premium Caydia® lab-grown diamond brand. Consumers seek Charles & Colvard fashion, bridal, and fine jewelry because of its exceptional quality, incredible value, and shared beliefs in environmental and social responsibility. Charles & Colvard was founded in 1995 and is based in North Carolina's Research Triangle Park. For more information, please visit www.charlesandcolvard.com.

 

To be considered for this position please email your CV/Resume to careers@charlesandcolvard.com