We strive to provide socially responsible and accessible jewelry that will last a lifetime. If you are not 100% satisfied for any reason, we’ll be more than happy to return or exchange your item for free as our commitment to you subject to the terms and conditions of this return policy.
Except as provided below, you have 60 days from the date your item ships to return your item.
You can start your return online at https://warranty.charlesandcolvard.com or give us a call at 877-202-5467.
All returned items must be in their complete, unused and original condition, including in their original packaging, and accompanied by the warranty certification and proof of purchase. Returned items must show no signs of use, wear, or abuse. Any merchandise returned without a warranty card is subject to a $25 lost warranty fee. If you received a free gift with your purchase, the gift must be returned along with the item you purchased. Failure to return the free gift may result in a charge to you for the item, or we may deduct the value of the gift from the amount refunded to you. If the returned product does not meet the above requirements, we will not process your return or exchange, and we do not guarantee that we will send the non-returnable/non-refundable product back to you.
The following items are not eligible for returns or exchanges – ALL SALES ARE FINAL:
Any specially sized, engraved or personalized items are final and not eligible for returns or exchanges. Note: This exclusion does not include "Made To Order" items.
Our Exotic Gems are cut and made-to-order. Sales of all Exotic Gems are final and not eligible for returns or exchanges.
If eligible for return, we will issue your refund using the same method as the original payment. If you placed your order with a gift card, you will be refunded in store credit. Shipping charges or additional service charges will not be refunded.
Start a Return
To initiate a return and generate your free return label, please visit our automated returns page here. To qualify for free return shipping, you must use the shipping label that we provide to you. If you do not use the shipping label provided by us, you will be responsible for your own costs to ship the return. Please include a copy of your invoice or the completed return form with your return so we can properly process your return. We are not responsible for any lost or stolen items.
If you need any additional assistance with returning an item, feel free to contact our customer service department at firstname.lastname@example.org, via live chat or at (877) 202-5467, Monday through Friday from 9:00am to 6:00pm ET or on Saturdays from 11:00am to 4:00pm ET.
If you have already initiated a return and would like to check the status of your return, please visit our returns portal.
After you have initiated a return, please allow approximately 7-10 business days for the refund process to be completed. This wait time will start on the first business day after your return has been received.
Once your refund has been processed, you will receive an email confirming that has been issued to you.
International sales placed via Global Shopex (International Checkout link) are returnable following the above guidelines, however, the customer must pay to return the item to our location. Please direct all inquiries to GlobalShopex at email@example.com or (786) 314-7144.